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What’s a Customer Satisfaction survey?
All sizes and shapes of Customer Satisfaction surveys are available. They typically range from 5-10 questions (shorter will not give you enough insight, longer won’t take too long to be useful) about your product/service, customer’s personal experience, and overall satisfaction with what they receive.
You can send your guests a digital survey after they have stayed at your hotel, or to your users after the free trial ends. Or you can fill out a written survey after you have eaten at a restaurant.
These forms can be used by anyone, including self-service (as in the above forms), or by someone from a company or team member.
Customer satisfaction surveys are used to determine how satisfied customers are with different aspects of your product/service. It is equally important to identify unhappy customers (potential advocates) as it is to identify happy ones.
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